In consideration of payment, Coral Reef Coaches P/L agrees to provide transport on terms and conditions as stated below:-

General Terms and Conditions

The conditions of the agreement between Coral Reef Coaches P/L and the passenger and agent/purchaser of the ticket are set out below:-

Terms of Booking

The purchaser/agent of the ticket is solely responsible for providing Coral Reef Coaches P/L with the correct information about the passenger/s name, valid email address, valid and current contact phone number, the date/s of travel, Flight details, number of passenger/s, pickup and drop off locations.

The purchaser of online tickets understands and accepts that online bookings are not confirmed until payment in full is received by Coral Reef Coaches P/L by means of eWAY and a confirmation is received from Coral Reef Coaches P/L.

Failure by the purchaser of the ticket or the passenger/s to provide Coral Reef Coaches P/L will full cleared payment by means of eWAY at the required time will permit Coral Reef Coaches P/L complete discretion to cancel the booking without notice to the purchaser of the ticket or the passenger/s.

The purchaser of the ticket and the passenger/s understands and accepts that Coral Reef Coaches P/L has complete discretion to use any legislated approved transporting vehicle it deems suitable to transfer the passenger/s.

The purchaser of the ticket and the passenger/s understands and accepts that Coral Reef Coaches P/L has complete discretion to substitute any other vehicle for its own vehicle and/or transport passengers and/or their luggage and these terms shall continue to apply to carriage by such substituted vehicle or transport.

Coral Reef Coaches P/L has complete and sole discretion to deem a booking made on the Website invalid.

Coral Reef Coaches P/L has complete discretion to refund all or part of the fare when the booking is cancelled prior to embarkation time, but will not otherwise allow any refund.

Terms of Travel

The passenger/s understands and accepts their personal effects, luggage or other goods are carried entirely at their own risk. Coral Reef Coaches P/L will not be liable to the passenger/s nor the purchaser of the ticket for the death, sickness of or any other injury to any passenger/s or for any other loss or damage suffered by the passenger/s whether personal or consequential or other. Although Coral Reef Coaches P/L may, or may not permit passenger/s to bring or place their personal effects, luggage or other goods in the luggage trailer and or shuttle bus, Coral Reef Coaches P/L will not be liable for the loss of or damage to any personal effects, luggage or other goods whether or not such loss or damage is suffered, or caused by anything occurring before, after or in the course of any journey.

Coral Reef Coaches P/L will strive to adhere to the stated journey times and the scheduled pickup times, but Coral Reef Coaches P/L do not promise to adhere to and will not be liable for any failure to meet those times considering traffic, weather conditions and any other unforeseeable delay/s.

The passenger/s understands and accepts that they must be ready to board the transporting vehicle at the nominated pick up location at least 10 minutes prior to the scheduled pick up time. Failure by the passenger to be at the nominated pick up location at the scheduled pick up time will result in the transporting vehicle departing without the passenger and no refund will be allowed under any circumstances.

Coral Reef Coaches P/L shall not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment or, delay in departure or delay during any trip howsoever caused.

These terms and conditions apply to the extent that they are not inconsistent with or in contravention of any obligation imposed upon Coral Reef Coaches P/L by virtue of the provisions of the Trade Practices Act 1974 or any other relevant legislation.

General Rules of Travel

Coral Reef Coaches P/L wants to ensure that all its passengers have a safe and pleasant journey. Coral Reef Coaches P/L and its drivers aim to provide this by monitoring and enforcing the following Code of Conduct on the vehicles:-

Smoking and the consumption of alcohol are strictly prohibited on all Coral Reef Coaches P/L vehicles.

The consumption of food and drink, of any sort is strictly prohibited on all Coral Reef Coaches P/L vehicles. Passenger/s consuming or in possession food and drink can be told to disembark or permission to board refused.

Passenger/s will be liable for all costs, in whatever description, to return the vehicle to its original state, when damage to the vehicle is caused by food and drink in the Passenger/s possession.

Violence and aggression will not be tolerated. Passenger/s will be told to disembark or permission to board refused, if in the opinion of the driver he/she and/or passengers of Coral Reef Coaches P/L are at risk by violent and/or aggressive behavior. Coral Reef Coaches P/L may report incidents to the police and legal action may result.

Passenger/s will be liable for all costs, in whatever description, to return the vehicle to its original state, when damage to the vehicle is caused by the Passenger/s becoming sick and/or ill during their journey.

Passenger/s will be told to disembark or permission to board refused, if in the opinion of the driver the passenger/s is under the influence of alcohol and/or drugs.
Passenger/s will warn drivers of any suspicious activities on the vehicle.

Passenger/s will respect the comfort of other passengers at all times during their journey.

No luggage is permitted within the vehicle; ALL luggage is to be transported in the luggage trailer where provided. Passenger/s will adhere to the drivers’ instruction as to acceptable carry on bags.

Passenger/s will be respective and courteous before, during and after their journey to the driver and any staff member of Coral Reef Coaches P/L.

Passenger/s will not purposely cause damage before, during or after the journey to the vehicle in any form. Passenger/s found causing damage to the vehicle will be liable for all costs, in whatever description, to return the vehicle to its original state.

Passengers must comply with Code of Conduct and all directions given by Coral Reef Coaches P/L and their employees and agents.

Unaccompanied Children

Unaccompanied Children 13 years and under will not be permitted to travel with Coral Reef Coaches P/L unless prior written approval is received from Coral Reef Coaches P/L.

Children and Infants

When children and infants travel in the company of parents/adults on Coral Reef Coaches P/L, it is solely the parent/adult’s complete responsibility to ensure that children and infants are securely and safely seated within the vehicle. Coral Reef Coaches P/L vehicles do not carry nor can they fit child or baby specific seats in some vehicles. Child seats for private transfers may be arranged at a charge of $15.00 per seat payable to the driver.

Oversized/Excess Luggage

Coral Reef Coaches P/L allows per passenger either one large suitcase/bag (H 77cm / W 49cm/ D 32cm) OR one medium suitcase/bag (H 67cm / W 45cm/ D 28cm) and one cabin bag (H 54cm / W 37cm/ D 20cm). Any additional and/or other items will be charged at AUD$15.00 per item each way when the transfer is between Palm Cove and Cairns. Any additional and/or other items will be charged at AUD$20.00 per item each way when the transfer is within the Port Douglas area. Passenger/s with oversized and/or excess luggage must email Coral Reef Coaches P/L at least 48 hours prior to travel to advise that extra items are to be carried and payment for oversized/excess luggage must be received at least 48 hours prior to date of travel. Failure to advise Coral Reef Coaches P/L of additional items may result in the carriage of the said items being declined. Oversized and excess luggage can include but not limited to baby cots, prams, fishing rods and bike bags/boxes.

Change and/or Amendments to Bookings

Coral Reef Coaches P/L will endeavor to accommodate changes to date and time of travel requests, but Coral Reef Coaches P/L has sole discretion and no obligation to change.

The purchaser of the ticket and the passenger understands and accepts there may be occasions when Coral Reef Coaches P/L will need to amend the scheduled pick up time due to scheduling conflicts.

The purchaser of the ticket and the passenger understands and accepts any changes/amendments to the bookings must be requested by email a minimum of 48 hours prior to scheduled transfer.

The purchaser of the ticket and the passenger understands and accepts Coral Reef Coaches P/L will limit the requests for changes/amendments of the booking to two (2), any additional changes/amendments can incur an amendment fee of AUD$15.00 per change/amendment or the forfeit of the transfer.

The purchaser of the ticket and the passenger understands and accepts a request to Coral Reef Coaches P/L to change/amendment the booking from a return transfer to a one-way transfer is at Coral Reef Coaches P/L sole discretion and Coral Reef Coaches P/L has no obligation to change/amend the booking.

The purchaser of the ticket and the passenger understands and accepts such changes/amendments to the booking must be requested by email a minimum 48 hours prior to scheduled transfer time.

The purchaser of the ticket and the passenger understands and accepts Coral Reef Coaches P/L may impose an administration fee of AUD$15.00 for the change/amendment of the booking from return to a one-way transfer.

The purchaser of the ticket and the passenger understands and accepts Coral Reef Coaches P/L will impose the relevant one-way transfer rate to the booking.

Coral Reef Coaches P/L requires change of travel date and time requests to be made in the form of an email to info@coralreefcoaches.com.

The request must be received at least 48 hours prior to the scheduled time of pick up for the booking. The request must clearly state the new requested time and date of travel.

The new requested time and date of travel must not be less than 24 hours of Coral Reef Coaches P/L receiving the email request.

Cancellations

Coral Reef Coaches P/L understands that your situation may change and will endeavor to accommodate changes, but Coral Reef Coaches P/L has sole discretion and no obligation to change. Notice of cancellation must be received by email to info@coralreefcoaches.com.

Cancellation policy

All bookings are non-refundable, regardless of when notification of cancellation is received; and/or
Notification of cancellation received for return bookings when the initial schedule transfer has been completed or the passenger/s fail to board at the scheduled initial transfer time, a cancellation fee of the total transfer cost will apply.

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